Last updated: 16 September 2026
Please email us within 7 calendar days of delivery if an item is damaged, defective, incorrect or otherwise eligible under this policy. For visible courier damage, leakage, broken seals or a wrong item, contact us as soon as possible and preferably within 48 hours so we can investigate promptly.
Because skincare and cosmetics are personal-use products, a change-of-mind return is accepted only where the item is unused, unopened, with its hygiene seal intact and in its original saleable packaging. A damaged, defective or incorrect item may be reviewed even if opened solely to discover the issue. Products must have been purchased directly from amzobyamaaz.com.
Email [email protected] with your order number, item name, reason for the request and clear photos or a short video showing the product, packaging, seal and shipping label. Please wait for return instructions before sending anything. Unauthorised parcels may not be identifiable or accepted.
Where AMZO confirms that an item was incorrect, damaged in transit or defective, we will provide appropriate return or replacement instructions and cover reasonable return delivery costs where required. For an approved change-of-mind return, the customer is responsible for return delivery and the item remains their responsibility until received.
Returned items are inspected after receipt. If approved, we may offer a replacement, store credit or refund as appropriate. If a returned product does not meet the eligibility conditions, we will explain the reason and may decline the request, subject to applicable law.
Approved refunds are initiated within 7–10 business days after inspection. Bank, card, wallet or payment-provider processing can take additional time. Refunds are normally sent to the original payment method; for cash-on-delivery or where that is not possible, we may request suitable account details through our official email process. Original delivery charges are not refundable unless the return results from our error or applicable law requires otherwise.
Contact us immediately if you need to cancel or amend an order. We will try to help before dispatch, but cannot guarantee changes once processing or courier handover has begun. Exchanges are subject to stock availability and may be handled as a return plus a new order.
This policy does not limit any rights that cannot be excluded under applicable consumer law in Pakistan. For help, email [email protected]. Location: Pakistan.
